Loading

FAQ

FAQ

Are you insured?

Yes. Suds n' the Bucket holds a $1,000,000.00 insurance policy as required by the state of Oregon.

What towns do you service?

We provide cleaning services for Prineville, Redmond, Bend, Terrebonne, Madras and Sun River.

How and when do I pay for my cleaning services?

We try to be as flexible as possible to meet our customers needs. At the time of scheduling your first appointment we will ask what kind of payment schedule is the best fit for you. We offer same day, Net 15, or Net 30 payment options. Payment can be made by cash, card or check.

Is a long-term contract required for service?

No, we do offer business contracts for our commercial businesses but it is not a requirement.

How long have you been cleaning homes?

I have been cleaning homes for a little over 10 years and decided to make it a business as of 2018.

What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

Do you offer house cleaning gift certificates?

Yes. You can purchase a cleaning gift certificate for just about any occasion.

Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home. If there are any specialty cleaning products you need or want and is specific to your home, we will charge an additional fee of the product cost.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.

Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home.

What will it cost to have my home cleaned?

The cost will depend on the size of the home and what you would like done. The initial cleaning will take longer than the following cleaning appointments as we get acquainted with the home. It is best to set up an appointment for a free quote to get the most accurate pricing answer.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.